Description

DESCRIPTION



AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.



An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor youu2019ll have a direct impact in helping our customers gain the most value from cloud technology. Youu2019ll craft and execute strategies to drive our customersu2019 adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customersu2019 AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.



Key job responsibilities



Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youu2019ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.



* Youu2019ll build solutions, provide technical guidance and advocate for the customer

* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

* Develop trusting relationships with customers, understanding their business needs and technical challenges

* Using your technical acumen and customer obsession, youu2019ll drive technical discussions regarding incidents, trade-offs, and risk management

* Consult with a range of partners from developers through to C-suite executives

* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

* Solve a variety of problems across different customers as they migrate their workloads to the cloud

* Uplift customer capabilities by running workshops and other enablement sessions.



As we continue to rapidly expand in EMEA, youu2019ll have plenty of opportunities to develop your technical, consulting and leadership skills. Youu2019ll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youu2019ll also have the chance to receive mentor-ship and gain AWS certifications.



Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.



About the team



Diverse Experiences



Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS ?



Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Work/Life Balance:



We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud.



Inclusive Team Culture

Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth



Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

BASIC QUALIFICATIONS



* 3 + years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.



* Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development



* Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences



* English and French Speaking Language Required

Preferred Qualifications

PREFERRED QUALIFICATIONS



* Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.

* Programming or scripting skills in Java, Python, PowerShell, Perl, Ruby, C#, or PHP a plus but not a requirement

* Previous experience as a Software Engineer, Operations Engineer, Infrastructure Engineer, Developer, DevOps Engineer etc.

* Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus



Amazon est un employeur engagu00e9 pour l'u00e9galitu00e9 des chances. Nous sommes convaincus qu'une main d'oeuvre diversifu00e9e est essentielle u00e0 notre ru00e9ussite. Nous prenons nos du00e9cisions de recrutement en fonction de votre expu00e9rience et de vos compu00e9tences. Nous appru00e9cions votre envie de du00e9couvrir, d'inventer, de simplifier et de construire. La protection de votre vie privu00e9e et la su00e9curitu00e9 de vos donnu00e9es constituent depuis longtemps une prioritu00e9 absolue pour Amazon. Veuillez consulter notre Politique de Confidentialitu00e9 pour en savoir plus sur la fau00e7on dont nous collectons, utilisons et traitons les donnu00e9es personnelles de nos candidats.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.