At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youu2019ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.



**A Day in the Life**

En tant que chargu00e9(e) de clientu00e8le, vous u00eates un(e) acteur/actrice clu00e9 de la satisfaction client au sein de lu2019u00e9quipe Customer Care. Vous accompagnez nos clients externes (hu00f4pitaux, cliniques) ainsi que nos clients internes (Back-Office, ITC, marchu00e9s, etc.) en ru00e9pondant u00e0 leurs sollicitations par e-mail et par tu00e9lu00e9phone.

Dans une logique du2019amu00e9lioration continue, vous contribuez u00e9galement u00e0 lu2019accompagnement du changement dans le cadre de projets transverses.

**Les responsabilitu00e9s peuvent inclure les activitu00e9s suivantes et d'autres activitu00e9s peuvent u00eatre assignu00e9es**


Support u00ab Service Client u00bb aux clients internes et externes via notre CRM SAP CIC (courriels et tu00e2ches) et le traitement des appels via notre outil CISCO
En fonction des retours clients, vous suivrez, analyserez et maintiendrez u00e0 jour le carnet des commandes
Traitement des commandes et demandes complexes (consignation, kits, u00e9quipementsu2026)
Veiller au respect des du00e9lais de livraison
Assurer une ru00e9solution rapide et fluide des dossiers (litiges, retours, allocation...)
Remonter les insatisfactions client dans lu2019outil qualitu00e9
Participer u00e0 l'amu00e9lioration continue des processus



**Connaissances et expu00e9riences requises**


Niveau bac +2 minimum
Expu00e9rience sur un mu00e9tier similaire dans lu2019industrie
Qualitu00e9s requises : Capacitu00e9 u00e0 travailler en u00e9quipe, bon relationnel, polyvalence et ru00e9sistance au stress, rigoureux(se), sens de lu2019organisation, proactivitu00e9 et autonomie
Connaissance de SAP module SD ou outil u00e9quivalent est un plus
Anglais courant



Poste u00e0 temps plein, en CDI, u00e0 pourvoir rapidement.



**Physical Job Requirements**



The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.u202f



**Benefits & Compensation**



**Medtronic offers a competitive Salary and flexible Benefits Package**

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.



**About Medtronic**



We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.

We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.



Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)



We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.



Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.



We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.



**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. Thatu2019s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.



**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.



**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you willu2026


**Build** a better future, amplifying your impact on the causes that matter to you and the world
**Grow** a career reflective of your passion and abilities
**Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning



These commitments set our team apart from the rest:



**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.



**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.



**Better outcomes for our world** . Here, itu2019s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.



**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care



It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.



For sales reps and other patient facing field employees, going into a healthcare settingu202fis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.



This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .



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