**Job Description**



***Fluency in both English and French is required, including read, write, and speak.**



***CVs must be submitted in English.**



**Start your success story with GenO Oracle**



At Oracle our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations in all industries and of all sizes rely on Oracle to help them succeed. Learn how your work can have a truly global impact and influence the lives of billions of people every day: https://www.youtube.com/watch?v=yyUAPdt4VPE



**Are you passionate about changing lives through technology and driving innovation? Are you eager to learn, grow, and succeed in shaping your future?** Weu2019ll help you find your calling and kick-start an extraordinary career in a leading company as Oracle is.



Generation Oracle (GenO) is Oracleu2019s brand new career development initiative, focused on identifying and advancing early-in-career and returnship talent. GenO delivers learning, continuous development and clear, accessible career paths whilst offering the opportunity to influence and help steer our business into the future.



**Become a Technical Account Manager (TAM)** and help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. You will be responsible for the overall governance and technical service delivery.

As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.



**Job Description**



The Customer Success Services (CSS) is a unit within Oracleu2019s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.



Technical Account Manager (TAM) is managing the delivery of Oracle services to achieve: Customeru2019s most effective use of Oracleu2019s products and related services, Customer Satisfaction, Public Customer Reference(s), Delivery margin and revenue objectives and contracted deliverables within budget and on schedule, and Customer Service/Product Growth Opportunities

TAMs achieve this by becoming a trusted advisor to the customer, Assisting customers to overcome challenges and meet business goals, and Ensuring consistency and quality of the deliverables for the Customer experience.

Work involves some problem solving and customer incident management with assistance and guidance in understanding and applying company policies and procedures.

Our goal is for every customer to gain ever-more value from their Oracle Solutions by aiding them in delivering their IT strategy throughout the full IT lifecycle of implementation, deployment, operations and continuous optimization



**Job Requirements**


Develop and manage the Oracle customer relationships with small accounts, and with other TAMs support medium or large accounts to maximize the customeru2019s use of Oracle Services. Work with some assistance and supervision
Able to demonstrate time management
Goal oriented individual
Able to complete individual goals as well as work in a team environment
Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products a plus but not necessary



**What youu2019ll do**


Learn from experts and contribute to bring value to our customers leveraging on Oracleu2019s international network of experts
Use Oracle internal tools, resources and network to learn and stay up to date with on innovation and leading technologies
Contribute as a team member on customer projects together with Oracle experts and leaders.
Consult with clients to understand their business requirements and map them to our solutions and services.
Learn how to design solutions using Oracle leading technology and Consulting methods, tools and best practices
Support Customer relationships with CSS focused on collaborative, long-term partnerships.
Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures
Able to demonstrate time management
Able to complete individual goals as well as work in a team environment



**What youu2019ll bring**


Bachelor degree or up to 2 years relevant experience
Demonstrates good communication, customer management, customer engagement, and project management skills
Technical aptitude: Has a basic understanding of application, middleware, hardware and/or Cloud technologies, and curiosity in cloud technology concepts such as Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security and Oracle Cloud infrastructure
Fluency in English
Communication skills: You have an ability to collaborate and present concepts clearly
Innovation: Youu2019re open to new ideas and challenges
Agility: Youu2019re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go
Drive: You have a u201croll-up-the-sleevesu201d and u201cget the job doneu201d attitude
Resilient and capable of working effectively under pressure
Strong organization, negotiation and planning skills
High energy: Youu2019re optimistic, always eager to interact and influence people
Teamwork: Youu2019re a fantastic team player who also loves smashing individual goals
Critical thinking: Youu2019re a natural strategist who can analyze situations, identify issues, and solve problems creatively
Love & passion for customer success



**What weu2019ll give you**


Significant investment in your professional development and a social network of resources and thought leaders inside Oracle
Fun and flexible work for the ideal work-life balance
An inspiring, inclusive, and multicultural community that values fresh perspectives
A buddy program: a senior expert will be assigned to work closely with you to help you making connections and learning the business
World-class professional training from industry experts
A defined career progression based on annual performance and personal development followed closely by a direct manager
The opportunity to engage with a variety of customers in multiple areas
Competitive pay and excellent benefits that will help you do your best work



Career Level - IC1



**About Us**



As a world leader in cloud solutions, Oracle uses tomorrowu2019s technology to tackle todayu2019s challenges. Weu2019ve partnered with industry-leaders in almost every sectoru2014and continue to thrive after 40+ years of change by operating with integrity.



We know that true innovation starts when everyone is empowered to contribute. Thatu2019s why weu2019re committed to growing an inclusive workforce that promotes opportunities for all.



Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.



Weu2019re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.



Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteransu2019 status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.