**Job Overview**



En tant que CSM, vous aiderez nos clients u00e0 constituer des u00e9quipes performantes gru00e2ce u00e0 une approche de Talent Acquisition de premier ordre utilisant le Talent Cloud du2019iCIMS ! u00c9quipu00e9 d'outils de pointe, dont Gainsight, vous u00e9laborerez et mettrez ru00e9guliu00e8rement u00e0 jour des plans du2019actions de ru00e9ussite mutuelle, en alignant les objectifs des clients sur une stratu00e9gie efficace de Talent Acquisition. Avec le support du2019u00e9quipes cross fonctionnelles, vous assurerez des taux de satisfaction et de renouvellement u00e9levu00e9s de votre portefeuille client.u202fu202f



_In this role,_ _youu2019ll_ _partner with assigned customers to help them build their winning workforce through a best-in-class talent acquisition approach_ _leveraging_ _the iCIMS Talent Cloud! Equipped with leading industry tools including Gainsight,_ _youu2019ll_ _build and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy. With the_ _additional_ _support of internal cross-functional subject matter experts,_ _youu2019ll_ _ensure high customer satisfaction and renewal rates._



**About Us**



When you joinu202fiCIMS,u202fyou join the teamu202fhelpingu202fglobal companies transform business and the world through the power of talent.u202fOur customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.u202fAs the Talent Cloud company,u202fwe empoweru202ftheseu202forganizations to attract, engage, hire, and advance the right talent.u202fWeu2019re passionate about helping companies build a diverse, winning workforceu202fand about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.



**Responsibilities**


Complu00e9ter avec succu00e8s lesu202fprogrammesu202fde formation deu202fl'entrepriseu202fafinu202fde du00e9velopperu202funeu202fexpertiseu202fdans lesu202fproduits du Talent Cloud du2019iCIMS etu202fl'industrieu202fdu recrutement.u202f


En collaboration avec nos u00e9quipes Account Management et Professional Services, voustravaillerez u00e0 comprendre les objectifscommerciaux des clients, les produitsachetu00e9s, les du00e9fis, la stratu00e9gie et la maturitu00e9d'embauche, la stack technologique, etc.


Tirez parti de Gainsight et des plates-formesd'analyse pour du00e9velopperunecompru00e9hensionapprofondie de l'adoption de nos solutions par les clients, des informations sur les donnu00e9es et des processus tout encomprenant la santu00e9 globale du compte.


Participeru202fu00e0 des revuesu202fcommercialesu202fstratu00e9giquesu202favec les clients pouru202fu00e9laboreru202fetu202fmettreu202fu00e0 jouru202fenu202fpermanence des plans deu202fru00e9ussiteu202fmutuels quiu202falignentu202flesu202fobjectifsu202fcommerciauxu202fsuru202funeu202fstratu00e9gieu202fefficaceu202fd'acquisitionu202fde talents.u202f


Gru00e2ce u00e0u202funeu202fapprocheu202fconsultative,u202fporter la voix du clientu202fen matiu00e8re de support et deu202fproduit.u202fDirigeru202fet guider les clients tout au long duu202fparcoursu202fdeu202fru00e9solution.u202f


Garantirune santu00e9 et confianceexceptionnelles u00e0 vos clients, afin de maintenir un taux de renouvellementu00e9levu00e9.u202f


u00c9tabliru202fdes relations avec les clients et les partiesu202fprenantesu202fC Levels pouru202fmeneru202fdes conversationsu202fstratu00e9giquesu202fsur lesu202fdata insights, les KPI, lau202fvaleuru202fet le succu00e8s global.u202f


_Successfully complete company training programs to build_ _expertise_ _in the iCIMS Talent Cloud products and TA industry._


_Partner with cross-functional teams including account management and professional services to understand assigned customer business_ _objectives_ _, products_ _purchased_ _, challenges, hiring strategy and maturity, technology stack, and more._


_Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and_ _process_ _while_ _monitoring_ _overall account health._


_Engage in strategic business reviews with customers to build and continually update mutual success plans that align business goals to an effective talent acquisition strategy._


_Through a consultative approach, be the customer advocate for support and product matters. Lead and guide customers through the_ _resolution journey_ _._


_Ensure outstanding customer health and sentiment,_ _ultimately driving_ _a high renewal rate._


_Build customer stakeholder relationships through C-level to lead strategic conversations about data insights, KPIu2019s, value, and overall success._



**Qualifications**


Vousu202favezu202fd'excellentesu202fcompu00e9tencesu202fenu202fcommunication enanglais et en franu00e7ais, tant u00e0u202fl'u00e9critu202fqu'u00e0u202fl'oral.


Au moins5ansd'expu00e9rience dans unu202fru00f4leu202fenu202fcontact avec le client enayanteu lau202fresponsabilitu00e9u202fdu succu00e8s et desu202frenouvellementsu202fdes clients du2019un u00e9diteur SaaSu202fou dans unu202fru00f4leu202fde Talent Acquisition ayanteuen charge le succu00e8s de sa stack technologique.u202f


Une passion pour aider les clients u00e0u202fru00e9soudreu202flesu202fproblu00e8mesu202fcommerciauxu202favec des solutionsu202ftechnologiquesu202favancu00e9es.u202f


Capacitu00e9 u00e0 utiliser des donnu00e9es et des analyses pour cru00e9er des informations pratiques afind'u00e9laborer des plans stratu00e9giques pour les clients et de du00e9montrer la valeur.


Expu00e9rience dans l'u00e9tablissement de relations avec plusieursniveauxu202fhiu00e9rarchiques de vos clients afindu2019aligner lesu202fobjectifsu202fcommerciauxu202fsur lau202fstratu00e9gieu202ftechnologiqueu202fetu202fsouteniru202fleuru202fsuccu00e8su202fcontinu.u202f


Capacitu00e9 u00e0 hiu00e9rarchiser les demandesconcurrentes des clients, ens'associanteninterne avec les principales parties prenantes pour assurer le succu00e8s.u202f



u202f


_You have excellent communication skills, both written and verbal, in English_ _and French._


_5_ _+ years of prior experience in a customer facing role with accountability for customer success and renewals in a SaaS environment or experience in a talent acquisition role responsible for TA technology stack success._


_A passion_ _for helping customers solve business issues with advanced technology solutions._


_Shown success using data and analytics to create practical insights to build customer strategic plans._


_Experience forming relationships at multiple levels of the customer to align business goals to technology strategy and support their continued success._


_Ability to prioritize competing requests from customers, partnering internally with key stakeholders to ensure success._



**EEO Statement**



iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If youu2019d like tou202frequest an accommodation due to a disability, please contact us at [email protected] .



**Compensation and Benefits**



iCIMS offers a comprehensive benefits package: medical, dental, vision and life insurance, retirement plans, generous paid time off, reimbursement options (lunch, commuting, lifestyle spending), along with employee wellness and recognition programs. Learn more here: https://careers.icims.com/benefits