**Additional Information**

**Job Number** 25104264

**Job Category** Rooms & Guest Services Operations

**Location** Paris Marriott Champs Elysees Hotel, 70 Avenue des Champs-Elysees, Paris, Paris, France, 75008VIEW ON MAP (https://www.google.com/maps?q=Paris%20Marriott%20Champs%20Elysees%20Hotel%2C%2070%20Avenue%20des%20Champs-Elysees%2C%20Paris%2C%20Paris%2C%20France%2C%2075008)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management



Rejoignez-nous dans un cadre ru00e9novu00e9 !



Au cu0153ur du 8e arrondissement, **l'hu00f4tel Paris Marriott Champs-u00c9lysu00e9es** combine u00e9lu00e9gance contemporaine et raffinement parisien. Notre collection de 192 chambres et suites ru00e9cemment modernisu00e9es offrent un confort optimal et une atmosphu00e8re chaleureuse, idu00e9ales pour accueillir nos clients. Si vous u00eates passionnu00e9 par lu2019hu00f4tellerie et souhaitez u00e9voluer dans un environnement agru00e9able et dynamique, nous avons une opportunitu00e9 pour vous !



Ru00e9sumu00e9 du poste



Premier contact du client, le ru00e9ceptionniste est le garant du bon su00e9jour des clients. Il accueille le client, lui fournit tous les renseignements sur les conditions du su00e9jour, les formalitu00e9s, les prix, les commoditu00e9s de lu2019hu00f4tel, les produits et les promotions u00e9ventuels. Il assure la satisfaction des clients, il suit leur arrivu00e9e et leur du00e9part, et transmet les informations utiles aux autres services.



Il aura pour missions principales de :



**Satisfaction clients et qualitu00e9**


Accueillir le client, effectuer lu2019enregistrement dans le systu00e8me en respectant les contrats et les conditions spu00e9ciales pour permettre la facturation des prestations,
Pru00e9senter et promouvoir lu2019u00e9tablissement, les diffu00e9rentes marques existant chez Marriott et tous les produits qui su2019y rapportent,
Assurer un accueil tu00e9lu00e9phonique et physique, su2019assurer des prises en charge des demandes ainsi que la prise de congu00e9 de maniu00e8re chaleureuse, efficace et de qualitu00e9 conformes aux standards,
Assurer le suivi des enregistrements et su00e9jours des clients u00ab Elite u00bb, en vu00e9rifiant que les taches liu00e9es u00e0 lu2019 u00ab Elite Desk u00bb soient effectuu00e9es correctement,
Communiquer u00e0 son responsable toute anomalie,
Ru00e9gler les litiges u00e9ventuels, les reporter u00e0 ses supu00e9rieurs de fau00e7on u00e0 satisfaire les clients et les fidu00e9liser,
Fidu00e9liser les clients en leur expliquant le programme Marriott BONVOY et en les y inscrivant,
Veiller u00e0 la mise u00e0 jour des informations afin de donner u00e0 la clientu00e8le une information juste et rapide,
Respecter les procu00e9dures, les standards et les valeurs Marriott.



_En nous rejoignant, vous bu00e9nu00e9ficierez de nos avantages exclusifs : Primes (13e mois, dimanche, anciennetu00e9, u2026), plan du2019intu00e9ressement, Tickets restaurant en plus de lu2019indemnitu00e9 nourriture, prise en charge des transports u00e0 70%, tarifs pru00e9fu00e9rentiels dans les hu00f4tels et les restaurants du groupe, et de nombreux autres u00e0 du00e9couvrir u2026_



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.