Do you excel in delivering exceptional technical support, navigating complex tasks, and fostering collaboration with colleagues, business partners and customers to achieve outstanding results? If so, weu2019re excited to hear from youu2014donu2019t hesitate to apply.







Youu2019ll work with robots on wheels and people u2013 itu2019s way too cool



At MiR, you take centre stage in an exciting industry with cool products and cool technologies. Youu2019ll help us ensure our leading position in the market of autonomous mobile robots. We are dedicated to find better and safer ways of moving things from A to B, and we invite you to look into cool upcoming projects. If you thrive in an ever-changing environment and have a can-do attitude, you can make a significant impact on how we scale up and do it fast.







Youu2019ll dive deep into your field of expertise, and really make it work



This is a key role where you become a core member in the EMEA Service Operation team, with France being your main priority. You will secure efficient resolution of technical issues, remote and onsite, with focus on customer experience. More specifically, you will:








Take ownership of assigned cases and resolve them efficiently


Troubleshoot and resolve support cases, remote and onsite, to ensure customer experience


Perform trainings for partners and customers


Keep up to date on new product releases, software, manuals, documentation etc


Prioritize work based on severity and active KPIs


This role requires the ability to travel up to 30% of the time, including both planned and occasional unplanned trips, sometimes on short notice









You will be working in the MiR and UR office in France, when not remote.







Youu2019ve got what it takes to fit in at the frontier of robotics



At MiR, we come in all shapes and sizes, and we cheer each other on. However, as this role is technical support of business partners and end customers, it requires a high technical skill level. Working directly with advanced robots and every part of the technology that is included. We expect that youu2019ll bring the following:








BSc in Engineering u2013 Electronics / Robotics / Mechatronics


1-3 yearsu2019 experience in R&D or technical support roles


Strong ownership, fast learner, logical thinking, and problem-solving attitude are required


Good communication skills in English and French at negotiation level


General IT skills and proficient in Office





The nice to haves:




Knowledge or work experience with autonomous mobile robots


Prior experience at production facilities, warehouses, factories





As a person you are patient, professional and have a huge heart for the customers. Itu2019s essential that you show proactivity. Also, you are structured and thrive in a global and constantly changing environment.







Weu2019re Mobility Makers, Community Creators and Future Navigators



MiR is moving faster than fast as a company, and our mobile industrial robots already move around all over the world within a wide range of industries. By automating in-house transportation, we set people free to use their unique skills. We think it, build it, and see it live and in motion. We invite you into a truly global society, where we sincerely care for each other, and where you are empowered to take on growing responsibilities and make decisions with impact.







You will also get space to explore and play around. This is our way of responding positively to change, to navigate the future and to find even better ways of mobility and collaboration. Come and grow as one of our mobility makers, community creators and future navigators. We are the way to go!







Better get moving u2013 we canu2019t wait to get in touch



We encourage you to upload your CV/application using the link.







Please expect some delay in the process during summertime.











#LI-HM1



Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If youu2019re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at [email protected] for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.