**Job Requisition ID #**



25WD89604



**Position Overview**



As a Customer Success Manager within our Customer Success organisation for Enterprise business, retaining and expanding our enterprise customers in the construction domain is one of our most important tasks and we understand that enabling continuous adoption of our cloud solutions and fulfilling our customersu2019 desired business outcomes is critical to building lasting trusted relationships with our customers and ultimately driving revenue for Autodesk.u202f

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Reporting to the EMEA Manager of Customer Success, the Customer Success Manager for Construction is a strategic and trusted partner to your assigned customers, ensuring their desired business outcomes are being achieved. You will be the main driver for solution adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Utilizing these plays, you will drive the success of your customers and align on objectives and progress in Business Reviews. Additionally, you will act as a voice of the customer towards the strategic vision for our construction business. With your German language skills you will be supporting the DACH regions.



**Responsibilities**


You are familiar with the direction and strategy of Autodesk to become the leading construction platform company
You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole
u202fOnboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomesu202f
In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilizationu202f
You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure on-time renewals, and identifying expansion opportunitiesu202f
u202fHold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customersu202f
Track account health to identify churn risk and work proactively to eliminate that risku202f
Drive product usage and adoption of the Autodesk Construction Cloud (ACC)u202f
Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) teamu202f
You are comfortable proposing and building processes that will allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
Act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS servicesu202f



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**Minimum Qualifications**


**French and English fluency to support the France region**
**Previous Experience in the Construction Industry** **- (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)u202f**
At least 3 years' experience in a customer-facing, B2B roleu202f
Experience in Customer Success, Account Management or a client facing roleu202f
Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)u202f
Excellent written and verbal communication skillsu202f
Ability to prioritize, and manage time effectivelyu202f and efficiently
Process-driven and organized by natureu202f
Willingness to be adaptable and help problem solveu202f
Hard working, having a record of accomplishment, and demonstrated drive for achievementu202f
Ability to travel up to 30%



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**Preferred Qualifications**


Previous' experience in a customer-facing, B2B roleu202f
Experience in Customer Success, Account Management or a client facing roleu202f
**Hugely beneficial would** **be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions**



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**Learn More**



**About Autodesk**



Welcome to Autodesk! Amazing things are created every day with our software u2013 from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.



We take great pride in our culture here at Autodesk u2013 itu2019s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.



When youu2019re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!



**Salary transparency**



Salary is one part of Autodesku2019s competitive compensation package. Offers are based on the candidateu2019s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.



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